Company Overview

Toupin Construction is a 40 year old company specializing in design-build construction. We also have a water restoration division. Toupin Construction was founded by Tim and Pam Toupin in 1978. We are staffed with full time managers. We also have an in-house designer. Our office is open Monday through Friday from 8:00am to 5:00pm. We provide emergency services 24 hours per day, 7 days a week.

As a full service, custom remodeling company, and a licensed, bonded, and insured general contractor, Toupin Construction has established a rock solid reputation for quality workmanship, professionalism, integrity, and customer service in the remodeling industry. We worked hard for our license and we are very proud of our clean record. We focus on bringing together the building industry's best craftspeople to create beautiful quality projects through a process that we believe you will find enjoyable and satisfying. We are a construction company but, more importantly, we are a family -- a family that values its members and continues to create opportunities for them to succeed. With Toupin Construction you can expect to be delighted not only by the new updated look to your home, but also by the positive nature of the overall experience.

Everyone at Toupin Construction takes pride in customer service and satisfaction. Going above and beyond is expected from everyone. Our office staff is fully trained in a variety of office computer functions, and is prepared to share any information or updates that you may require, whether in person or via fax, email or telephone. At Toupin Construction we take pride in going beyond ordinary levels of service to ensure quality and customer satisfaction. We consistently establish and maintain solid working relationships with vendors, clients and staff.

Following are several procedures we have implemented at Toupin Construction to ensure our mutual success:

 

  • All crew members are uniformed, courteous and knowledgeable.

  • A member of our team will make customer courtesy phone calls daily, throughout the construction process to ensure homeowner satisfaction.

  • Our project manager will inspect your job at regular intervals throughout the entire process to ensure that your work is being completed at the highest levels of quality and efficiency.

  • Daily job notes are sent to our office throughout the entire project. Our managers are also required to submit a weekly report for each of their jobs. This information is put into a database to provide a full and current job chronology for our reference and yours.

  • Although rarely used, any subcontractor enlisted by Toupin Construction must meet our stringent requirements regarding knowledge, experience, reputation and performance.

  • During the start and following the completion of each job, we will send you a customer survey letter asking for feedback on our performance. This information is then reviewed with all Toupin Construction managers to assist us in improving our services.

 

The benchmark of our quality of work and customer satisfaction is driven by our high standards. We value our customers' satisfaction for all the work we perform. Whether it’s a no obligation estimate or a full renovation project, Toupin Construction appreciates the opportunity to work with you and is committed to meeting all of your needs.